FAQ,s

Welcome to the ViralBigShop FAQ section! Here you’ll find answers to the most common questions about our products, orders, shipping, and policies. If you don’t see your question here, feel free to contact us at support@viralbigshop.in.

1. How do I place an order?

  • Browse our categories and select the products you want.

  • Click “Add to Cart” and proceed to checkout.

  • Enter your shipping details and choose a payment method.

  • Review and confirm your order. You’ll receive a confirmation email shortly after.

2. What payment methods do you accept?

We accept multiple payment options including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)

  • UPI (Google Pay, PhonePe, Paytm)

  • Net Banking

  • Cash on Delivery (COD) for eligible locations

3. How long will delivery take?

  • Metro cities: 3–5 business days

  • Other locations: 5–8 business days

  • Remote areas: Up to 10 business days

You will receive a tracking number once your order is shipped.

4. Can I change or cancel my order?

  • Orders can be canceled or modified only before they are shipped.

  • Please contact us immediately at support@viralbigshop.in if you want to cancel or change your order.

5. What is your return and refund policy?

We accept returns for damaged, defective, or incorrect products within 7 days of delivery. For full details, please visit our Refund Policy page.

6. How do I track my order?

After your order is shipped, we’ll send you a tracking number via email or SMS. Use this to check your shipment status on the courier partner’s website.

7. What if my package is damaged or missing?

  • If the package is damaged, please do not accept the delivery and contact us immediately at support@viralbigshop.in with photos.

  • For missing packages, contact us so we can investigate with the courier partner.

8. Do you ship internationally?

Currently, we ship only within India. We plan to expand to international shipping in the future.

9. Is it safe to shop on ViralBigShop?

Absolutely! We use secure payment gateways and protect your personal information with advanced encryption.

10. How can I contact customer support?

You can reach us at:
📧 support@viralbigshop.in
Our team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

Still have questions?
Don’t hesitate to email us — we’re here to help!